As the City rebuilds from Hurricane Harvey, please note we will not assess late fees/penalties or disconnect water service during the months of September and October.  If additional assistance is needed after this period, please contact our office directly to discuss further options.


The City of Baytown offers several payment options:

  • In person using Utility Billing lobby or Drive Thru
  • Night Drop - Located near Drive Thru window
  • Automatic Bank Draft
  • Online Payment
  • By Phone:  1-844-219-7880
  • By Mail:  P. O. Box 301460, Dallas, TX  75303-1460
                  P. O. Box 424, Baytown, TX  77522-0424


To avoid late charges, payments must be received in the Utility Billing Office by 4:00 p.m. on or before the due date.  Previous balances are due immediately.

PLEASE NOTE:  Night drop, online, and payments by phone are not posted until the next business day.  Please do not use these forms of payment if your account is delinquent and you are paying on the FINAL DATE DUE.   If you use these methods to make your payment on the FINAL DUE DATE your account will be assessed a $35.00 fee.